Terms of Service

1. Who we are

FlipperDesk is made and operated by MitchMediaGroup in Missouri, USA ("FlipperDesk", "we", "us"). FlipperDesk is independent software. It is not affiliated with, sponsored by, or endorsed by Apple, Samsung, Google, any wireless carrier, or any other company whose name appears in the app. Those names belong to their owners and are used only to describe devices and services.

2. Your account

• You must be at least 18 and able to enter a contract to use FlipperDesk. It is a business tool, not a consumer app.
• Give us a real email address and keep it current — it's how we reach you about billing and your account.
• Keep your password private. You are responsible for everything done under your account. Tell us right away if you think someone else has access.
• One account is for one business. Don't share a login between unrelated businesses or resell access.

3. Membership, trial, and billing

• Free trial. New accounts get a 30-day free trial of the full app. No card is needed to start. If you don't want to continue, just stop using it — you won't be billed.
• Founding membership. After the trial, membership is $49 per month, billed month-to-month. For founding members that rate is locked for as long as your account stays continuously active and in good standing. If your account lapses and you come back later, the then-current price applies.
• How billing works right now. We're a small team and bill by invoice. We'll let you know when your payment is due, and you pay through Zelle or PayPal. If a payment is more than a few days late we may pause access to the app until it's caught up. Your data isn't deleted when access is paused.
• Taxes. Prices don't include any sales or similar taxes that may apply where you live; if we're required to collect them we'll say so.
• Refunds are covered in the Refund Policy.

4. The prepaid wallet

• The wallet is prepaid credit you load to pay for extra device reports, premium checks, and unlocks. You top it up through Zelle or PayPal and we credit your balance once the payment arrives. The current minimum top-up is shown in the app.
• Wallet credit is not cash. It isn't transferable to another account, doesn't earn interest, and can only be spent on services inside FlipperDesk.
• Each check or unlock is deducted from your balance at the price shown at the moment you run it. Prices for checks and unlocks can change, including when our data providers change what they charge us; the price in the app is always the current price.
• If you close your account with credit left in your wallet, contact us and we'll work it out with you case by case.

5. IMEI checks and device reports

• Included reports. Membership includes a monthly allowance of Quick Device Reports (currently 25). The allowance resets on the 1st of each month and unused reports don't roll over. Beyond that, reports are charged to your wallet at the price shown in the app.
• Where the data comes from. Results are pulled from outside device data sources, carriers, and manufacturer records. We pass along what they return. We don't create or verify that data ourselves and can't guarantee it is complete, current, or correct.
• A result is a snapshot. It reflects what those sources reported at the moment the check ran. Lock status, blacklist status, Find My status, and carrier status can change afterward. Saved history does not update — run a fresh check if it matters.
• It's a tool, not a guarantee. A "clean" result doesn't guarantee a device is clean, unlocked, not stolen, not under finance, or that a carrier will activate it. You decide what to buy and what to pay. We aren't responsible for a purchase that goes wrong based on a check result.
• Completed checks are completed. A check that returns a result is a completed service whether or not you like the result. Checks that fail to return a result are credited back — see the Refund Policy.
• Availability. Specific check types depend on outside providers and may be slow, unavailable, changed, or removed at any time.

6. Unlock requests

• Unlocks are quoted individually. When you ask for an unlock we tell you the price and an expected turnaround before you approve. Nothing is charged until you approve.
• Turnaround times are estimates from the provider doing the work, not promises. Some unlocks take longer than quoted; some can't be completed at all.
• If the provider cannot complete an unlock, the amount is credited back to your wallet. A completed unlock is not refundable.
• You are responsible for making sure you have the right to unlock the device and that doing so is lawful where you are and allowed by the carrier. Don't ask us to unlock a device you don't own or aren't authorized to handle.

7. Your data

• It's yours. Everything you enter — devices, costs, buyers, orders, ledger entries, imports — belongs to you. You give us only the permission we need to store it, process it, and show it back to you so the app works.
• It's private. Other members can't see your records. We don't sell your data and don't use it to build pricing benchmarks or market reports. Details are in the Privacy Policy.
• Export any time. You can export your records from the app at no charge. Keep your own backups of anything important, especially before deleting an account.
• Accuracy is on you. Your ledger, profit figures, and tax summary are only as good as what you enter. We don't check your numbers.

8. Acceptable use

Use FlipperDesk for a legitimate business, within the law. Don't:

• Use it to buy, sell, track, launder, or unlock devices you know or suspect are stolen, fraudulently obtained, or under an unpaid finance agreement.
• Run checks on IMEIs you have no business reason to check, or scrape, bulk-query, or resell check results.
• Try to get into another member's data, break or probe our security, or overload the service.
• Copy, resell, reverse-engineer, or rebrand the software.
• Upload anything illegal, or anything that infringes someone else's rights.

If you break these rules we can suspend or close your account without refund, and we'll cooperate with law enforcement where the law requires it.

9. Referral codes and partners

• Some members sign up with a referral code from a group admin or partner. Entering a code doesn't change your price or your terms.
• Partners earn a commission on paid memberships they refer, at the rate and on the schedule we agree with them in writing. No commission is owed on trials, unpaid months, refunded payments, or accounts closed for breaking these terms.
• We can change or end the referral program at any time. Partners can't make promises about FlipperDesk on our behalf.

10. Not tax, legal, or financial advice

FlipperDesk organizes your numbers. The ledger, profit figures, deduction tracking, and the estimated tax set-aside are bookkeeping tools based only on what you enter and a simple percentage you can see. They are not tax, accounting, legal, or financial advice, and they don't account for your full situation. Talk to a qualified accountant or tax professional about what you actually owe. We aren't responsible for tax outcomes, penalties, or decisions you make based on numbers in the app.

11. The service is provided as-is

FlipperDesk is new software from a small team, and it's provided "as is" and "as available." We work hard to keep it running and accurate, but we don't promise that it will be uninterrupted, error-free, secure, or that it will meet every need you have. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. Features, limits, and prices can change as we build.

12. Limits on our responsibility

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost deals, lost data, or business interruption, however they arise — even if we were told they were possible.
• We are not liable for decisions you make based on IMEI check results, unlock outcomes, ledger figures, or tax summaries; for the actions of outside data providers, carriers, payment services, or hosting providers; or for devices, buyers, or payments in your own business.
• Our total liability to you for anything related to FlipperDesk is limited to the amount you paid us in the three months before the event giving rise to the claim.

Some places don't allow some of these limits, so some may not apply to you. Nothing here limits liability that can't legally be limited.

13. Your responsibility to us

If someone brings a claim against us because of how you used FlipperDesk — for example a device you handled, a buyer dispute, a tax matter, or a breach of these terms — you agree to cover our reasonable costs, including legal fees, from that claim.

14. Ending your membership

• You can leave any time. There's no contract. Tell us you're cancelling and you won't be billed again; your access runs through the end of the period you've paid for. Export your data first if you want to keep it.
• Deleting your account permanently removes your business records, as described in the Privacy Policy. Request it from your account email or on WhatsApp.
• We can end or suspend an account for non-payment, for breaking these terms, or if we have to shut down or materially change the service. If we shut FlipperDesk down, we'll give you a reasonable chance to export your data first.

15. Changes to the service or these terms

FlipperDesk is actively being built, so features will be added, changed, and sometimes removed. We may update these terms as well. When we make a significant change we'll update the date at the top and let you know inside the app or by email. Continuing to use FlipperDesk after a change means you accept it. If you don't agree, stop using the service and let us know — you can export your data and cancel.

16. Governing law and disputes

These terms are governed by the laws of the State of Missouri and the United States, without regard to conflict-of-law rules. If something goes wrong, talk to us first — most problems can be sorted out directly. Any dispute that can't be resolved informally will be handled in the state or federal courts located in Missouri, and you agree to that jurisdiction. If a court finds part of these terms unenforceable, the rest still applies. These terms, the Privacy Policy, and the Refund Policy are the whole agreement between us about FlipperDesk.

17. Contact

• Email: support@flipperdesk.com
• WhatsApp: +1 (314) 610-1993
• Mail: FlipperDesk · MitchMediaGroup · Missouri, USA

We've written these terms in plain English on purpose. They're still a binding agreement — if anything is unclear, ask before you rely on it.