Privacy Policy
The short version. FlipperDesk is your private back office. We store the business data you enter so the app can work, we don't sell it, we don't run ads or trackers, and nobody else — including other members — can see your costs, your prices, or your buyers. You can export everything any time and ask us to delete your account.
1. Who we are
FlipperDesk is software for people who buy and resell phones. It is made and operated by MitchMediaGroup in Missouri, USA ("FlipperDesk", "we", "us"). FlipperDesk is independent software and is not affiliated with, sponsored by, or endorsed by Apple, Samsung, Google, any carrier, or any other company named inside the app.
2. What we collect
Things you give us
- Account details: your email address, a password (stored only as a hash by our login provider — we never see it), and the name or business name you choose.
- Business profile: anything you put in Settings for your packing slips — business name, phone, contact email, logo, and how buyers can pay you (for example a Zelle phone number or PayPal handle).
- Your business records: the devices you add (model, storage, carrier, grade, battery, issues, IMEI or serial, your cost), buyer orders and packing slips, shipping and tracking details, ledger entries, expenses, losses, and anything you import from a spreadsheet.
- IMEI and serial numbers you check: the number you type into IMEI Checks and the result that comes back, which we save in your check history.
- Referral code, if you enter one when you sign up.
- Messages you send us on WhatsApp or by email, including unlock quote requests.
Things collected automatically
- Login and security records: sign-in times and the IP address of the device you sign in from, kept by our login provider to keep your account secure.
- Basic hosting logs: our hosting provider records requests to the site (IP address, browser type, pages requested) for security and to keep the service running.
- Wallet and usage records: which checks you ran, what they cost, your wallet top-ups and balance, and how many included reports you have used this month.
We don't collect more than the app needs. There is no advertising profile, no location tracking, and no analytics software watching what you click.
3. How we use it
- To run FlipperDesk for you — show your inventory, build orders, print packing slips, keep your ledger, run checks, and bill your wallet.
- To look up IMEI and serial numbers you ask us to check.
- To bill your membership and wallet, and to credit referral partners when you sign up with a code.
- To answer your questions and support requests.
- To keep the service secure and to find and fix problems.
- To send you account messages such as password resets, billing reminders, and important notices about the service.
We don't use your business data to build pricing benchmarks, leaderboards, or market reports, and we don't sell it or rent it to anyone.
4. Who we share it with
We share data only with the companies that help us run FlipperDesk, and only what they need:
| Who | What they handle |
|---|---|
| Database and login provider | Stores your account and business records and handles sign-in. Servers are in the United States. |
| Website hosting | Serves the website and app, and keeps basic request logs. |
| Device data providers | When you run an IMEI or serial check, or request an unlock, the number you entered is sent to the data provider that performs that lookup or unlock. They receive the IMEI or serial, not your name or your business records. |
| Font and script delivery networks | The site loads its fonts and a few open-source libraries from public content delivery networks, which see your IP address when your browser requests those files. |
| Messaging | If you message us on WhatsApp, that conversation is handled by WhatsApp under its own privacy policy. |
| Payments | Membership and wallet payments are made directly through Zelle or PayPal. We never see or store your card or bank details — those payment companies handle them under their own policies. |
Beyond that, we would share data only if the law requires it, to protect someone's safety or our legal rights, or as part of a sale or merger of the business (in which case this policy would still apply to your data).
Other members can't see your data. If you use a referral code from a group admin, that admin can see that someone signed up with their code and that the account is active — not your business records.
5. Cookies and tracking
FlipperDesk doesn't use advertising or analytics cookies, and there are no third-party trackers on the site, so you won't see a cookie banner. The app keeps you signed in using a login token stored in your browser's local storage, plus a couple of preferences like dark mode. Clearing your browser storage signs you out and resets those preferences. That's it.
6. How we protect it
- Everything travels over HTTPS (encrypted in transit) and is stored encrypted at rest by our database provider.
- Row-level security rules in the database mean each member's records are only readable by that member's account. This is enforced on the server, not just hidden in the app.
- Passwords are hashed by our login provider; we can't read them.
- Only the owner of FlipperDesk has administrative access to the database, and it is used only to run the service and to help you when you ask.
No system is perfectly secure. If we learn of a breach affecting your data, we will tell you and explain what happened and what we are doing about it.
7. How long we keep it
We keep your account and business records for as long as your account exists, so your history is there when you need it for taxes. When you delete your account (see below), your business records are deleted. We may keep limited billing records, referral payout records, and security logs for as long as tax, accounting, or legal rules require, and copies may remain in routine backups for a limited time before they cycle out.
8. Your choices: export, correct, delete
- Export: you can export your ledger and records to PDF or Excel from inside the app, any time, for free.
- Correct: you can edit any device, order, ledger entry, or setting yourself inside the app. If you can't fix something, message us and we will.
- Delete your account: message us on WhatsApp or email support@flipperdesk.com from your account email and say you want your account deleted. We'll confirm it's really you, then delete your account and business records as described in section 7. Export anything you want to keep first — deletion is permanent.
- Stop emails: see section 9.
Depending on where you live, you may have additional legal rights over your personal information (for example to access it, correct it, delete it, or object to certain uses). You can exercise any of them by contacting us. We won't treat you differently for doing so.
9. Emails and messages
We send account emails you need — password resets, sign-in confirmations, billing reminders, and notices about changes to the service or these policies. If we ever send a newsletter or marketing email, it will include an unsubscribe link and you can opt out any time without affecting your account. Messages on WhatsApp are between you and us; tell us if you'd rather not be messaged there.
10. Children
FlipperDesk is a business tool for adults. It is not directed to anyone under 18, and we don't knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.
11. Changes to this policy
We're a small, growing product and this policy will change as the app does. When it changes we'll update the date at the top, and for significant changes we'll let you know inside the app or by email. Continuing to use FlipperDesk after a change means you accept the updated policy.
12. Contact
Questions, export requests, or deletion requests:
- Email: support@flipperdesk.com
- WhatsApp: +1 (314) 610-1993
- Mail: FlipperDesk · MitchMediaGroup · Missouri, USA
This policy is written in plain English on purpose. If anything is unclear, ask — we'd rather explain it than hide behind legal wording.