Refund Policy

Free trial

Every new account starts with a 30-day free trial of the full app, with no card required. That trial is how you decide whether FlipperDesk is worth it. If it isn't, simply stop using it before the trial ends and you'll never be charged.

Monthly membership

• Membership is billed month-to-month at the rate shown in the app ($49 per month for founding members). There is no contract.
• You can cancel any time by messaging us. Your access continues through the end of the month you've already paid for, and you won't be billed again.
• We don't refund partial months or months you didn't use. If you forgot to cancel and were billed for a month you haven't used at all, message us right away — we'll look at it case by case.
• If we made a billing mistake, such as charging you twice, we'll correct it and refund the difference.

Wallet top-ups

• Wallet credit is prepaid for device checks and unlocks. Once loaded, it isn't refundable to cash except where the law requires, and it can't be moved to another account.
• If you close your account with credit left over, contact us and we'll work it out with you case by case.
• If a top-up is credited to the wrong amount, tell us and we'll fix it.

IMEI checks and device reports

• A check that returns a result is complete and is not refundable, even if the result isn't what you hoped for or the device turns out differently later. The service is the lookup, not the outcome.
• A check that returns no result because the provider errored or had no data is credited back to your wallet (or your included monthly reports). If you see a charge for a check that returned nothing, message us with the IMEI and date and we'll credit it.
• Included monthly reports have no cash value, don't roll over, and aren't refundable.

Unlocks

• Unlocks are quoted before you approve them. Nothing is charged until you say yes.
• If the provider cannot complete the unlock, the full amount is credited back to your wallet.
• A completed unlock is not refundable. If a carrier later re-locks a device or the device had a condition that prevented the unlock from being useful, that's outside our control.
• Quoted turnaround times are estimates. A delay alone isn't grounds for a refund unless the provider ultimately can't complete the job.

How to ask for a refund or credit

Message us from your account email at support@flipperdesk.com or on WhatsApp at +1 (314) 610-1993. Include what the charge was for and when. Approved refunds go back the same way you paid (Zelle or PayPal); approved check or unlock credits go back to your wallet.

This policy may change as FlipperDesk grows; the current version is always at flipperdesk.com/refunds.html. Nothing here limits any refund rights you have under the law where you live.